An examination on the concept and the measurement of customer satisfaction in fitness clubs : perceived performance versus expectancy disconfirmation
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ژورنال
عنوان ژورنال: Taiikugaku kenkyu (Japan Journal of Physical Education, Health and Sport Sciences)
سال: 1995
ISSN: 0484-6710,1881-7718
DOI: 10.5432/jjpehss.kj00003402852